Refund policy

Thank you for shopping at Qualilife! We want you to be completely satisfied with your purchase. Below you will find our return and refund policy tailored for our personal care, hair, and skincare products.

30-Day Return Policy

We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

To be eligible for a return:

  • Unopened & Unused: Wash, hair care, body care, and skincare products must be unopened, unused, with all original protective foils, pump clips, or safety seals fully intact, and in their original packaging.
  • Original Condition: The item must be in the exact condition you received it.
  • Proof of Purchase: You will need a valid receipt or proof of purchase.

Hygiene & Safety Notice: Due to strict health, hygiene, and safety standards, any personal care or wash product that has been opened, unsealed, or pumped/dispensed cannot be returned or refunded unless it was defective or damaged upon arrival.

How to Initiate a Return & Return Shipping Costs

To start a return, please contact us at support@qualilifestore.com with your order number and reason for return. 

  • Return Authorization: Items sent back to us without prior authorization will not be accepted.
  • Return Shipping Fees: Unless the item is defective, damaged, or incorrect, customers are responsible for all return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service.
  • Return Address: Once approved, our customer service team will provide you with the designated return warehouse address.

Damages, Defects, and Incorrect Orders

Please inspect your order upon delivery. If your wash or care product is defective, leaking/damaged in transit, or if you received the wrong item, contact us within 7 days of delivery at support@qualilifestore.com with photos or video proof.

Once verified, we will issue a free replacement or a full refund without requiring you to ship the damaged or leaking item back.

Exceptions & Non-Returnable Items

  • Opened or Used Personal Care Products: Any shampoo, conditioner, body wash, lotion, or serum that has been opened, used, or had its safety seal or bottle pump unlocked/removed.
  • Personal Results & Scent Preferences: Hair and skin types react differently to personal care formulations. Dissatisfaction with product scent, texture, or individual hair/skin results does not qualify as a product defect.
  • Sale Items & Gift Cards: Clearance/sale items and gift cards are final sale and non-returnable.

Exchanges

The quickest way to exchange a product is to return the unopened item once approved and place a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days. Please note that your bank or credit card provider may require additional time to post the transaction. If more than 15 business days have passed since your return approval, please contact us at support@qualilifestore.com.