Refund policy

Thank you for shopping with QualiLife. We want you to feel confident about your purchase. This policy explains how returns and refunds work for our personal care, hair care, body care, and skincare products.

30-Day Returns

You may request a return within 30 days of receiving your item. To qualify for a standard return, the item must:

  • Be unopened and unused, with any protective foil, pump clip, or safety seal intact;
  • Be in its original condition and packaging; and
  • Be accompanied by a receipt or other proof of purchase.

For hygiene and safety reasons, we cannot accept a standard return of a product that has been opened, unsealed, used, or dispensed. If an item arrives defective, damaged, or incorrect, please see the section below.

How to Request a Return

Email support@qualilifestore.com with your order number and reason for the return. Please wait for our approval before sending anything back. Returns sent without prior authorization may not be accepted.

If your return is approved, our customer service team will provide the designated return address. We recommend using a trackable shipping service, as you are responsible for ensuring the package reaches the return location.

Return Shipping and Fees

For standard returns, you are responsible for the cost of shipping the item back to us. Original shipping charges are non-refundable. We do not charge a restocking fee.

We do not accept cash-on-delivery (COD) returns; such packages will be refused. If your item arrived defective, damaged, or incorrect, please contact us as described below instead of sending it back at your own expense.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged or leaking on arrival, or different from what you ordered, email support@qualilifestore.com within 7 days of delivery. Include your order number and photos or a video showing the issue.

After we verify the issue, we will offer a free replacement or a full refund. You will not need to return the affected item unless we tell you otherwise; if a return is required, we will cover the return shipping cost.

Items That Cannot Be Returned

  • Opened or used personal care products: Products that have been opened, used, unsealed, or dispensed, except where an item arrived defective or damaged.
  • Final Sale items and gift cards: Items clearly marked “Final Sale” or “Clearance” at the time of purchase, and gift cards, cannot be returned. A promotional discount by itself does not make an item Final Sale.

Differences in scent, texture, or individual hair and skin results do not, by themselves, mean a product is defective. You may still request a return of an eligible unopened and unused item within the 30-day window.

Exchanges

We do not offer direct exchanges for standard returns. If you would like a different item, request a return for the eligible unopened product and place a new order after your return is approved. For a damaged, defective, or incorrect item, see the replacement options above.

Refunds

We will email you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 5–10 business days of approval. Your bank or card provider may take additional time to post the funds.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact support@qualilifestore.com.