Shipping policy

Thank you for visiting and shopping at Qualilife! We are dedicated to delivering your favorite personal care and daily care products safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

Shipping Coverage & Destination

Currently, Qualilife strictly ships orders to addresses within the Contiguous United States (48 lower states). 
* Please Note: We currently do not ship internationally, nor to Alaska, Hawaii, US Territories (such as Puerto Rico, Guam), or APO/FPO/DPO military addresses. 

Shipping Rates & Order Thresholds

We offer simple, flat-rate shipping options across the United States:

  • Free Standard Shipping: Offered on all orders of $45.00 USD or more (before taxes and after applied discounts).
  • Standard Flat-Rate Shipping: A flat fee of $5.99 USD is applied to all orders under $45.00 USD.

Order Processing & Transit Times

Total delivery time consists of two parts: Processing Time and Shipping Transit Time.

  • Order Processing Time: 1–2 business days. Orders placed on weekends or official US holidays will be processed on the following business day.
  • Shipping Transit Time: 5–7 business days via standard carrier delivery.
  • Estimated Total Delivery Window: 6–9 business days from the date your order is placed.

* Note: Transit times are estimates provided by shipping carriers. Delays may occasionally occur due to extreme weather, carrier volume surges during holiday seasons, or unforeseen transit interruptions.

Our Fulfillment & Packaging Notice

To ensure fast and reliable delivery across the country, Qualilife utilizes a network of professional logistics partners and fulfillment centers, including Amazon Multi-Channel Fulfillment (MCF) services. 

* Important Packaging Note: Because your order may be dispatched directly from an Amazon fulfillment center warehouse, your items may arrive in an Amazon-branded box or packaging material. Please rest assured that all products inside are 100% authentic, brand-new Qualilife products.

Shipment Confirmation & Order Tracking

Once your order has been packed and dispatched from our fulfillment warehouse, you will receive a Shipment Confirmation email containing your tracking number(s). 

* Tracking links may take 24–48 hours to update active scanning status with the assigned carrier (e.g., USPS, UPS, FedEx, or Amazon Logistics).
* You can also track your order directly on our store or via the link provided in your email.


Incorrect Shipping Information

Please double-check your shipping address carefully before submitting your order. Qualilife is not responsible for non-delivery or lost packages due to incorrect, incomplete, or outdated shipping addresses provided at checkout. 

If you notice an error in your shipping address, please contact us immediately at support@qualilifestore.com. Once an order has entered the warehouse fulfillment stream or has been shipped, we cannot modify the delivery address.

Damaged, Leaking, or Missing Packages

We take great care in packaging our liquid wash and personal care items. If your order arrives damaged, leaking in transit, or if a product is missing:

  • Damaged/Leaking Items: Please contact us within 7 days of delivery at support@qualilifestore.com with your order number, a description of the issue, and clear photo/video evidence of the packaging and product. Upon verification, we will issue a free replacement or a full refund.
  • Missing / Stolen Packages: If your tracking status states "Delivered" but you have not received your package, please check around your residence, front porch, building manager, or with neighbors first. If the package cannot be located after 48 hours of marked delivery, contact support@qualilifestore.com for assistance.

Contact Us

If you have any questions regarding your shipment or need help with your order, please reach out to our Customer Service team:

Qualilife Support
Email: support@qualilifestore.com
Website: https://qualilifestore.com